[Resolved]  Tikona — Not giving refund for wrong bill paid

Address:

Mumbai City, Maharashtra

I like to inform you that my tikona user Id [protected] is put on holding period for 3 months from 15 Feb 20015. Since 15 Feb I never used Tikona broadband service. After completion of 3 months holding period Your service is auto started and When I come to know about this I immediately call customer support for disconnection. Despite this they don't disconnect for a month. After a month they told me to change plan not to disconnect. What's going on when I told to disconnect than your Co. rather disconnecting my service they continue for month. and after that they disconnect and send bill of 2 months, what a pathetic this is. When I m in hold period I already paid my 3 months holding bill of 200 Rs. so now how I can going to pay bill for 2 months for which I don't use your service. Its company's fault that first they don't discontinue my service for a month and second they send me 2 months bill. Which I never use. After Yesterday your executive call us and tell us to pay after that she close the account and she process refund request. the executive name is harminkur and her no. is [protected]. but still not get any update and she is not come on the phone pleas help me out for this.