[Resolved]  Tikona — Not letting me deactivate my tikona account

Address:	Mumbai City, Maharashtra, 400078
Website:	www.tikona.in

Dear concerned,
I am using tikona internet services from almost a year from now. I have payed all m y dues on time till date. But there services had always been less than poor. I have several complaints but nothing worked. Finally, i called up customer care last month (April, first week) to remove my services from tikona. They transferred the call to their senior department and they almost begged for the last chance. I finally gave the same considering the level of interest they were showing to me. They then gave me a temporary fix to my problem. But again the same connectivity problem started rising. Then yesterday, fed of their pathetic service & support, i planned to finally cancel my tikona account. I called the customer care yesterday[protected], told him my query, the guy transferred the call to the senior department. I told the senior guy to cancel my account. I almost talked to him for like 20 minutes telling him to simply deactivate my tikona services, but kept on begging for the last chance. He even didn't listened to my query. On continued disapproval for the same, he started using indecent behaviour and finally disconnected the call.
I then tried calling the customer care again and again, but as always, there long waiting (Almost 15-30 minutes) waiting on ivrs makes impossible for us to keep calling them. The call was not connected even after around 15-20 trials. I finally gave up.
I then called my friend who earlier had told me about removing his tikona connection due to the same reason. He told me that tikona is fraud company and even didn't let him and his another guy remove their connection. Also he said, that he kept on receiving bills with extra fine even after the disconnection and had also received many calls saying that a court case has been filed against him for not paying bill which he later found were fraud.
So, it's a request to the honorable indain consumer complaint forum to get my connection asap as there is no way to do so from my end because there simply not allowing me to do the same.