Tikona — Not proper service even not proper guidance by customer support

Address:	Gurgaon, Haryana, 122001
Website:	www.tikona.in

I got tikona connection disconnected on 17 Aug'16 because of the terrible service and support.

They dispatched me bill of full month even after discussion with their support... as they said "Sir will not be charged anything"

Later on i tried to contacting them but every time on their all numbers but i am receiving only a single response that "We have recorded your number and our representative get in touch with you within 48 hrs" but no one contacted from their end.

And i received call from them that we will post summon if you won't pay the bill.

i tried contacting them everytime via call and mail but i didn't received any response. below are the mail thread.

Hi,

I received bill for tikona full and final but i dont think this is the correct bill according to the service you have given to me and your representatives.

My Query:

I requested for shifting of connection on 28may2015. As per your company policy within 4 working days it should get shifted, but after calling many times to your customer care i took the equipments by my own and you concerned person was coming after 8 days.

Shifting charges are 200, but do you think from the above service charges are applicable.

But the bill generated on 15june2015 shifting charges was included, i had a chat with your representative regarding the extra amount and the person guided me "Sir please pay the monthly bill that was Rs 787 and the extra amount will get waived off within a week" and i paid the bill(787) before 30thjune2015.

On 4thJuly2015 i again requested for shifting and the same thing happened again i continuously called on 5, 6, 7, 8, 9, 10 and 11 of july 2015(You can check your call logs) and after getting frustated when i asked for disconnection, your representative called and said within 2 days it will be shifted so on 14july2015 it got shifted.

Again shifting charges are 200, but do you think from the above service charges are applicable.

The bill generated on 15thJuly2015 the shifting charges for june2015 was waived off but a penalty was added for late payment on my bill, and again shifting charges for july2015 was added on the bill.

I again had a chat with with your representative for the extra amount added to the bill and your representative said "Sir please pay the monthly bill that was Rs 800 and the extra amount will get waived off within a week" and i paid the bill(800) before 30thjuly2015.

And your service in july month was so terrible that i was contacting your customercare for every 2nd day for network issue. And i for a time period from July2015 start till Aug2015 end i have spent around total of Rs 600-700 calling to your customercare.

So finally after so many hustle and getting no service from your end i asked for disconnection on 10thaugust2015 and on 12th your representative asked me to continue the service with a promise of "uninterrupted service for continuos 5 days", But things remained the same and on 17thaugust2015 i disconnected tikona from my own.

Question1:
I am paying you monthly for the uninterrupted service of internet, i your service is not good how you are supposed to charge me?

Question2:
I asked for disconnection on 10thaugust2015 but on 12thaug2015 your representative asked me to carry connection for few more days... and when nothing worked out they said sir you will ber charged only for three days that is 15, 16, 17 aug2015 on pro data basis, So if you guided a customer in this way how you are dispacthing full month bill?

Question3:
I paid bill according to your representative addressing then how i am penaltilized by late payment charges?

Question4:
Before sending reply to the above query and question please check first your call logs and recorded calls converstions you are having with you for the account. For the above mentioned months.


In the end i have been with tikona almost a year so i want to over it with a happy note, i am not saying i wont pay, i will pay but only for my usage that is 15, 16, 17 august 2015. Rest amount added to the bill is a mistake from either your customercare end or from the network team or the shifting team.

Please look over this issue quitely and revert me with a reasonable answer and a genuine bill.

Number for call log verification: 91-[protected]

Thanks


their auto response on the above:

Dear Customer,

We thank you for writing to us.

Your online request number is 1-[protected].

This is an auto-generated response to confirm that we have received your email. Kindly do not respond to this mail.

Your email will be attended within the next 72hrs through a call or email.

We will revert to you through Tikona.[protected]@tikona.in email ID. Please do not respond to this email ID, you can write to us on [protected]@tikona.in if need be.

In future, we also request you to mention the user id in the mail, to enable us to process your request at the earliest.

For technical issue, we would urge you to call our 24x7 toll free number[protected] and Press option 1 for Technical.

You can alternatively reach our Technical support desk through[protected]*(from anywhere in India) where your call will be prioritized.

For billing related or other queries you can call our toll free number[protected] between 8am to 12am and Press option 2. We have enhanced this option to further give you access to the following information without waiting in queue to an executive officer to attend to your queries.
For last bill Amount and Payment Pickup
Last Payment details
Plan change Request
Password reset

Regards,
Customer Care
Tikona Digital Networks


till now i have't received any response from tikona team for the above.


even i mailed to " j.[protected]@tikona.com" tikona contact support manager, received the same result.


Jus let me know where i can file the case regarding mental torture against tikona... as they are disturbing me alot for money for which they never provided a proper service.


i have sent them many reminders for mail, but received no response from their end.