Tikona — not provide speed & not give refund

Address:

202/23 avenue d global city virar west, 401303

Sir i am facing problem [protected]@tikonatil #tikona internet provide. Tikona charge prepaid and i choose plan 10mpbs but i got only under 1mbps last 3 month i am facing speed problem &they not provide me speed and not give perfect solution. My last bill paid on 26 june for 6 month prepaid plan. After few day i decided to disconnect my internet. I called tikona care for disconnection & they said that if going to disconnect,
We will not give you refund, and said give us 1 last chance to solve you problem, but they failed. After every week i celled to care to solve problem but they said we send your complaint to our high end network end team but again failed.
They sent me engineer 3-4 times but only 1 engineer came to me & said your problem solve in next 24 hour but again failed, after again complaint they send engineer, 3 day he working with my system after i got 8-9mbps speed and i am very happy with this solution, but after 2-3 hour facing same problem, after again called tikona and they said next 4hour you problem will solved after 36 hour not solve i decided to disconnect i celled again for disconnect they said we cannot refund bcoz we are giving service in your area. Now i want disconnect and refund whos i paid 6 month advance and i used only 1 month

I also lot of compliant on twitter and tikona blocked me
"sorry for my english"
Thank you
Tikona id [protected]