Tikona — Not providing ISP co –ordinator Name and Contact No correctly to contact and return their devices and giving me 7 days intimation period regularly

Address:

Ahmedabad, Gujarat

I got email from Tikona.[protected]@tikona.in regarding termination of my Tikona account. but in EMail they did not provide me ISP co –ordinator Name and Contact No and instead they gave me Mr. Vardhan Insys Pratik Patel contact no:-[protected] which is coming switched off regularly. They are giving me 7 days intimation period to return their devices otherwise they will charge 1500/- rupees from me. Now to whom I should contact?? I contacted Tikona customer care and they said that their engineer will contact me but nobody contacted me as of yet. Instead I got one more email regarding the same and in that email they did not provide me contact no? Refer Below attached Email:- Full & Final Settlement e-mail & Device Collection Intimation-[protected] 2 messages Tikona.[protected]@tikona.in Sun, Jul 5, 2015 at 5:49 PM To: [protected]@gmail.com This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below. Dear Mr. GAURAV BHARDWAJ, As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated. We request you to return all the modems along with our accessories (in working condition). In the event of not being able to deliver the modem to the company in 7 days from the date of this email, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, or if returned beyond 7days from the date of this email, the company would charge Rs 1, 500/- per modem not returned or returned in non-working conditions as penalty/damages for breach of the terms of service. This is applicable for all plans. Pls call our ISP co –ordinator to return our device. Also note if you will not receive any call for CPE collection then kindly contact on [protected] Vardhan Insys Pratik Patel In the event of not being able to return the modem or clear the penalty charges of Rs 1500/- along with the outstanding dues (if any), we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences. We shall convey the Full and Final Settlement amount post collection of Modem from your premises. In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id. Regards, Customer Care Tikona Digital Networks Gaurav Bhardwaj Wed, Jul 8, 2015 at 8:12 AM To: [protected]@tikona.in Dear Sir/Madam, Here in the below email you are not providing me any contact no and name of the concerned person to whom I should contact. You have provided only Mr. Vardhan Insys Pratik Patel Contact No.:-[protected], Which is coming switched Off. Now as I am continuously Contacting tikona customercare and they are saying that they will send engineer at my home but nobody has contacted me yet. Note in this situation how will I return your devices within 7 days????? Please provide me concerned person name and contact no correctly or contact me soon.. Regards, Gaurav Bhardwaj Please stop playing like this and resolve this problem. If this going like this then I will have to take actions against Tikona in Consumer Court...