[Resolved] Tikona — Not providing minimum basic services | |||
Initially the service was good but now it has been terrible the automated customer complaints no say that you are experiencing a problem n we will resolve it by 1 am or 5 am. I have lost a hell lot money because of their negligence. Even when i say i wish to disconnect the billing department tells me that they cant do it without the technical team approval. What bs. I have tried to reach them oon facebook to get their attention but they keep deleting posts there too. This is how these guys operate. When i complain to billing dept they say its technical dept problem n we don't interfere, why would i care. I am dealing with tikona i don't care if you have 2000 dept. Just provide me the 2mbps connection i paid for. these problems usually occur at night when one is left with no choice. I had to miss my important meetings because of them. Almost lost my job. Please tikona stop cheating people of their money. I had applied for a waiver just to see what was their response. Someone on the other side said it's a rule/law by trai that waiver wont be granted unless ur services are down for 24 hours. Wow you dont get the internet for 6 hours n you are taken for a ride. Please anyone reading this. Don't subscribe for Tikona. One more thing, i heard them say that sir pure indore mein ye problem h. Really aweful excuses to begin with Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
5 Comments | |||
Comments
Dear Subscriber,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKOC1639 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKOC1639 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Subscriber,
This is a gentle reminder to follow-up on your concern listed on Oct 24, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKOC1639 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Oct 24, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKOC1639 in the subject line.
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Oct 24, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care