[Resolved]  Tikona — Not providing refund

I am tikona customer from last 1 year. My ttkona customer id is [protected]. I am currently working from home due to pandemic situation. Due to some issues i need to relocate my house so i called tikona customer care and asked them to provide me relocation assistance. The tikona executive asked me to pay quarterly payment so that they can proceed my request. He also ensured me that they will provide me relocation assistance on completion of payment. As it was necessary i made a quarterly payment of rs. 2398. But after making payment no one even contacted me for my relocation.in fact after couple of days i received an email from tikona that my request has been completed. I tried calling tikona customer care but didn't receive any response. I also called tikona area manager for the help but didn't receive positive response. I sent several emails to mobile. [protected]@tikona.co.in and [protected]@tikona.in but received only auto reply. After 15 days of shifting to new house when i didn't receive any response from tikona, i took the internet service from local service provider. Those 15 days were really difficult for me. I tried every possible way to contact tikona. Everyday i was calling tikona on the hope that the call will get connect and i will receive positive response. I was mentally disturbed as i had to resume my work. Its been more than month now i am not using tikona services and also have not received any response on my refund request. So request you to please look into this issue. Such service provider are taking benefit of customers in this pandemic situation.