[Resolved]  Tikona — not providing services as per promised

Address:

Mumbai City, Maharashtra, 400089

Hi

I have been using this service for a while. I work from home for which i use high-end software that requires the highest speed. Which is why i have bought the 40 mbps speed.

Now i multiple issues with the service.

Firstly the net keeps disconnecting for which it hampers my work. This is the 3rd to 4th time in a week i have to raise a complaint about disconnectivity along with speed drop down. Sometimes it even dropped below 1 mbps and that persists for hours and this is a regular issue. That's about the service.

Secondly, the engineer assigned to my local area is not helpful at all. He visited once, change the rooftop antenna. He told me that he have changed antenna, now you will get full speed. Why tikona gave me 40 mbps plan if their antenna does not support this speed. That too happened when i called tikona about the speed issue. This is how they are fooling customers.

I have been calling the tikona team every day. I have to call separately to the technical support team. They check from their end and asked me to call router team as it is a problem of the router. I called router team. I simply asked them to send a technician as i cannot call every day. They replied you have to call us again to get your problem solved. Until then we can not send a technician.

Today on 27th may, i tried calling customer care of tikona to talk at senior level. I waited for 10 minutes, no one picked. I called again, waited for 15 minutes, no response. This is what tikona is providing to the customer