[Resolved]  Tikona — not ready to disconnect my internet connection

Address:Mumbai City, Maharashtra

Hi, my tikona customer id is [protected], i am tired calling and requesting them to close my interent connection, as i am travelling out of mumbai for ever, these people and not ready to close and keep on offering me different plan, plus threat me if i dont contiune they will send me legal notice for not paying bills, when i am not gone use the plan why are they not disconnecting the same.please help
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Aug 14, 2020
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Tejal,

Greetings from Tikona.

Please be assured that your concern listed Oct 27, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
I have again received called today and these people are trying to convenience me to keep the connection, yesterday it was informed to me the connection will be terminated in 24hrs and again you all re trying to retain me, don't you people understand i am no longer going to stay in mumbai i request you last time i am not going to pay for any services which i am not using plus i have requested you all to disconnect my connection.
Dear Mr. Shah,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process. We will update you accordingly.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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