Tikona — Not refunding connection amount as they unable to provide internet connection from very first day.

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.tikona.in

They set up a wire with modem in my home for rupees Rs 2850/- on 16-Sep-015 but unable to provide internet connection from very first day. we call them each day and then they send their technical person after 10 days.Their technical person visited twice couldn't fixed the issue and as per their statement this issue is from rectified from Tikona server side due to latency in network. Also informed this issue is not from customer end i.e. in my home. After technical person status they insist us to trouble shoot our system i.e. DHCP client restart and DNS client restart. After 10 days they accept a request to close my connection. Once our request for disconnection is accepted they still try to convenience us for better service and say you will get a call within 3 days i.e 72 hrs. As per their protocol, connection amount should be processed within 15 days. After 15 days when ask about the status from customer care officer they said you are using out internet service so we cant refund our connection amount in a Bulgar way. Every time they are saying you will get a call with in 72 hours. When I am calling for refund they disconnect my call and After that as per their policy I am waiting from last 16 days but they simple drop my call. Complaint IDs: 1-[protected], 1-[protected],[protected] and 1-[protected] The person who setup connection: Bhupendra, [protected] ISP: Hari OM Please see attachment for other details: