Tikona — Not refunding the money for unused service

abhinav91990

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400078
Website:	www.tikona.in

SIR, MY service id is [protected]. I had requested for service termination on 16/10/2015 for bad service but bill has been paid up to 26/10/2015. So, some bill amount according to usage is remaining which has to be paid to me by tikona digital network. When i called customer care, they told me that service termination will take 10 to 15 days, so it is not possible to pay the unused service bill and in case the termination takes after 26/10/2015, an additional computer generated bill will be sent to my email id which i will have to pay . Inspite of refunding bill for unused service, they are threatening me to pay additional bill in case termination occurs after 26/10/2015.I am feeling helpless. I want my unused service amount back.Hoping for positive reply. With best regard.

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Tikona Digital Networks customer support has been notified about the posted complaint.

Oct 27, 2015

Updated by abhinav91990 When i messaged BILLINFO (USER ID-[protected]) through registered mobile, i was shocked. You have generated bill for advanced month dated(27/10/2015 to 26/11/2015) which i am not using. Inspite of so many reminders through phone and e-mails, You have failed to comply with TRAI guideline where it has been mentioned to terminate the service within 7 days and no bill can be generated unless there is outstanding amount.I even asked your device collector engineer (which had previously collected my friend's device) to come and collect device but he told me that whenever he will get message from tikona, he will come and collect the device.This is really pathethic. It clearly shows your irresponsible behaviour towards customer. I am telling you to ask your engineer to collect the device and terminate my service as well.
Hoping a positive resolution from your side.
With best regard

Nov 11, 2015

Updated by abhinav91990 What happened to my service termination request made on 16/10/2015 pertaining to user id- [protected] . You have not yet sent confirmation of termination of service on my e-mail id. Kindly update me as soon as possible.

Nov 13, 2015

Updated by abhinav91990 You have not terminated my service till date pertaining to user id-[protected].Your engineer has already collected the cpe device, proof of which i have already e-mailed to you and i have cleared all bills.What are you waiting for ?You are really worst isp provider i have used till date.Please, send me confirmation of termination of service on my e-mail. I cannot wait anymore.

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Comments

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Abhinav,

Greetings from Tikona.

Please be assured that your concern listed Oct 19, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Abhinav,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care