Tikona — Not reimbursing the balance amount paid advance

Address:	122017
Website:	www.tikona.in

Myself Amit Kumar, Tikona ID [protected],
I took connection of tikona on 18 jan 2016, and paid an amount of 3040, on feb 22nd i applied for address change, but tikona was unable to provide services on relocated area, as per tikona engineers instructions i applied for disconnection on same day. On 27th Feb 2016 Tikona engineer picked the modem.

As I talked to tikona customer care, executive told me the reimbursable amount is 1450/- and you will get an mail and amount from tikona within 10 days, but its about a month passed, i contacted several times the tikona care but my problem is still not resolved. In tikona's first mail in 11 march 2016, they told that i'm liable to pay Rs. 1, 500/- as penalty as I failed to failed to surrender the modem even after several intimation from our end. as i requested them again telephony and by mail, they mailed today that payable amount is zero but did not mentioned any reimbursement.
Tikona is harassing me and wasting my valuable time. I want reimbursement of the amount I paid extra.

please look into the matter and help me out, My contact no is [protected]
thank you
Regards
Amit Kumar