[Resolved] Tikona — Not terminating my service-asking to pay bill for unused service

verma.ashi16

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 411046

Hi, My Tikona service id-[protected] And account no[protected]. It is registered by name- Aishwarya Pathak. 2 months ago, we've requested for termination of service as we were leaving the place. As informed by you, the request has been raised. But there has been no follow-up on that, instead we're getting automated calls from you stating to pay bill of some amount. As we are not staying at that place anymore, and not using your services, I don't know from where the bill is getting generated. You can even check your phone call records for evidence. Kindly, terminate our service with a proper procedure. Hoping for a positive reply. Please revert soon. Regards

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Aug 9, 2021

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

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Comments

vins88

I too was facing a similar situation for months and now Tikona has been sending me bills after termination.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ashi,

Greetings from Tikona.

Please be assured that your concern listed Oct 16, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Pathak,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care