[Resolved] Tikona — Overcharging for unused service.

Jithesh C.S.

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 600117
Website:	www.tikona.in

Hi,

I was a tikona broadband user till 19th march 2016. My registered mobile number is [protected] and the login id is [protected]. I asked them to stop the services on 15th of march, but they stopped it on 24th of march. The reason why i wanted to stop the service is the poor customer service and internet connectivity issues. I was charged extra late payment fees of 200rs for an advised delay in payment by the customer support executive. I asked them for waive off and the agent did a waive off for 100rs without confirming the original waive off amount and then he told he will not be giving any more waive off since he had already done one.

I was supposed to get a settlement bill of 332rs in total. But the first settlement bill generated was for 432rs and i asked for waive off again. I told i will pay the bill only when the bill is reduced to the original amount. The agent told they will reduce the amount but they didn't do it and now i am charged 100rs each for every month. I am charged for a worst service which i am not using at all.

Now the total billed amount is 932rs. I called them and asked them for the waive off, but they told they will waive it off only if i am ready to restore the subscription, which will never happen again. This is the worst customer service and isp i have ever seen.

I have all the communication with tikona, both calls and emails, which i am going to add in the supporting documents for filing a case in the consumer court of india.

Regards,
Jithesh c. S.
[protected]

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May 22, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Jithesh,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Nov 09, 2016

Updated by Jithesh C.S. This is why I have already said "Tikona is the worst in terms of customer service". I got a call a day ago, and was told to get a callback by an agent who can speak both english and my mothertongue. But the fact is that the lady who called didn't even speak a single word and just cut the call. This is again frustrating and adding to it, I received a mail from Tikona stating I have got 100rs waived off. The problem is not solved and this shows that they are good for nothing but only to waste someone's money and time.

Verified Support

Nov 23, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Jithesh,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs. 932.14/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Nov 24, 2016

Updated by Jithesh C.S. Don't you people have common sense. Just read out my complaint. How do you expect me to pay 932rs for a service that I didn't use? Make it 332 and I will settle this. Or else we will see At the right place.

Nov 27, 2016

Updated by Jithesh C.S. Hello,

This would be probably the last time I am righting to you because I am fed up with the way you are treating me as a customer. There is no other way than going for the court to settle this.

I have been contacting you since the last 8 months to get my bill reduced to 332 INR, the records for the responses from your end are with me. Now I am charged with a penalty as well. I have informed the agent that the modem will be returned only of the bill is settled to 332 INR which is the actual amount that I have to pay.

But since you are not at all interested in settling this up in a fair way, I will have to go for even more legal methods to end this up.