[Resolved] Tikona — ownership transfer | |||
Called customer care and requested for ownership transfer o[censored]ser id [protected] on 6th sep. I have been told that it would need deletion o[censored]ser id [protected] and team will create new i'd and activate. I gave my consent and team de-activated the connection. It's now almost 10 days and i am still waiting to have a broadband activation at my home. New user id created [protected] and i have been told to make a payment of rs 767/- on 15sep which i did on the same day but it seems still this new user id has not been activated. I called customer care mutiple times and requested for escalation points but it seems no one was interested in giving the call to managers/team leaders and even not bothered to provide me escalation emais ids. This is really a pathetic customer care i ever been experienced. Please activate the new connection ([protected]) immediately otherwise pay for all mental harassment and make my losses good Was this information helpful? | |||
Sep 21, 2017 Complaint marked as Resolved Tikona team was in a call with me to fix the issue online for almost half an hour and get that resolved. This was after I requested for permanent closure of my connection, if the issue can't be resolved immediately...
Suggestion - Company needs to be active and should achieve the SLA to re-solve the tickets. Customer can't wait for days for resolution... Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 18, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Dawar, Greetings from Tikona. We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly. Regards, Tikona Care. Verified Support Sep 26, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Dawar, Greetings from Tikona, Currently you are able to use services and there is no service issue for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||
 2 Comments | |||
Comments
Thanks ... Connection is active now
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I think if a company is really concern on customer complaints, it doesn't take more than few minutes to fix the issue. You still really have courage to reply that "resolution is in process" even after 13 days of the complaint.
I still can't use the services even after requesting customer care to fix it multiple times. Everytime I call customer care, reply is that it would take 24hrs to resolve . Not sure, when this 24 hrs would be completed.
It's really a long wait . I have decided now to end my relationship with Tikona .
Please refund the advance rental paid and close this complaint.
Thanks ...
Nikhil