[Resolved]  Tikona — paid a month bill for no service/no network

I was using tikona broadband services from feb 17- aug17. Termination id [protected]. The reason for termination is, there was almost no signal connection/strength in the month of jul-17. I have raised request for proper signal connection then their representative came and did some checks and later said now the network is fine. But later found the same problem. Then again i have raised same request. Again the representative did the same but unable to spot the actual cause. The actual reason was they have shifted their broadband transmitting antenna to other location but our receiving antenna in the old direction. But for new location our receiving antenna will not come for line of sight as their are some veggy and buildings in between. They have tilted our receiving antenna but unable to get the broadband speed. Their representative suggested to disconnect your service as there is no proper visibility of new antenna location. But i have paid bill for that month. I terminated their services and requesting for refund of the amount. There is no proper answer or response for my request from their side. I have called and mailed customer care many times for refund of my paid bill but there no solution/reply. Hence i decided to return their modem only after returning my amount.
Now they have sent legal notice and fine amount for not returning the modem.

It's their fault for not providing proper connection.