Tikona — Pathetic broadband service from tikona digital networks pvt. Ltd

Address:	411057
Website:	www.tikona.in

Tikona User Id : [protected]
I, Arpit Shah raising this complain for Tikona Digital Networks Pvt. Ltd regarding fraud and pathetic Broadband services.
Let me explain in details. On 11/06/2016 I had called Tikona customer care and ask them to raise complain regarding Internet speed as surfing and downloading speed was too slow even though I have 4Mbps plan. I was facing this issue from last 3 weeks (actually from last 6-8 months). They have raised Service request number 1-[protected] and assigned it to their engineer. On 12/06/2016 their engineer had visited my place and after checking he said following things:
1) Wi-Fi router for my connection is fixed at wrong place
2) My house is far away from their (Tikona’s) server. I.e. more than 500m hence I am facing speed issue due to weak connection
3) I have to raise request to close my connection as my house is not feasible from their server.
Now on the same day I had called Tikona customer care to close my connection but I had wasted almost 40 mins time to reach to their customer care executive. Then finally I got chance to speak with their customer care executive but without taking my request he was arguing with me and he had disconnected the call.
Again on 13/06/2016 I called Tikona customer care but still they didn’t took my request to close my connection. So I have dropped email to [protected]@tikona.in.
In past (19/03/2016) due to same speed issue I had disconnected my connection (Service request number : 1-[protected]) but due misguidance from their customer care executive I was wasting my money hence I have again activated the same (Service request number : 1-[protected]).
If required I will provide further information.