Comments
Tikona Services,
My disconnection request was generated on 30th Sept, 2015, not 2nd October, 2015. I want a disconnection from your pathetic service. I have called your useless customer care more than 30 times for it.
Today when I again called back they are now asking for a 15 day windows as your policies. I want to see where these policies are written. As these are policies related with customer, you cant form them every now and then.
Go by the following TRAI regulation document
http://trai.gov.in/Content/faq_subcat_details/74_1_1.aspx#D_174
Go by the first FAQ. You will get to know its 7 days not 15 days. Also, in case it is 15 days you have to mention it in your site. May I see where is it written? Prior to this you changed my billing cycle to 26th of month, despite of the fact I got the connection at 3rd. You guys are fooling customers.
Please get this very clear I have wasted enough money and time in your service. I will not pay any single bill if you generate, as I have already prepaid this October's bill.
Please tell me in a very clear sentence should I knock consumer forum? You have tested all my patience with your pathetic service and sudden rules that you create.
My disconnection request was generated on 30th Sept, 2015, not 2nd October, 2015. I want a disconnection from your pathetic service. I have called your useless customer care more than 30 times for it.
Today when I again called back they are now asking for a 15 day windows as your policies. I want to see where these policies are written. As these are policies related with customer, you cant form them every now and then.
Go by the following TRAI regulation document
http://trai.gov.in/Content/faq_subcat_details/74_1_1.aspx#D_174
Go by the first FAQ. You will get to know its 7 days not 15 days. Also, in case it is 15 days you have to mention it in your site. May I see where is it written? Prior to this you changed my billing cycle to 26th of month, despite of the fact I got the connection at 3rd. You guys are fooling customers.
Please get this very clear I have wasted enough money and time in your service. I will not pay any single bill if you generate, as I have already prepaid this October's bill.
Please tell me in a very clear sentence should I knock consumer forum? You have tested all my patience with your pathetic service and sudden rules that you create.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Oct 02, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care