[Resolved] Tikona — Pathetic Customer Service

vikas10

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401202
Website:	www.tikona.in

I have been facing frequent loss of internet connectivity for the past one month. I was initially informed by their technician that its a router issue and so I got a new router but the issue remained unresolved. I called up the Tikona Wifi setup customer care and they confirmed that the issue is with the Tikona wifi weak signal and dropouts.
Subsequently I raised the issue again and even sent a mail with the above info from the Tikona Wifi setup customer care. I had informed that I will be available on Saturday so that the technician can visit. Got no reply and the days passed. On a working day got a call from technician asking me to come before 7 PM as they cannot work in night. Tikona expects me to take a leave or come early so that they can provide a "good service". Not at all expected. Pathetic customer service

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May 21, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKSEP12402 to your case.

Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Verified Support

Sep 15, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Sep 12, 2016. Request you to share details in order for us to assist/resolve your concern.

Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSEP12402 in the subject line.

Regards,
Tikona Care

Verified Support

Sep 19, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,
Greetings from Tikona.
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care

Sep 28, 2016

Updated by vikas10 Mobile No : [protected]
UserId : [protected]