[Resolved] Tikona — pathetic service and no refund or termination of account

Suraj S Menon

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560036
Website:	www.tikona.in

Ever since i took the connection i had troubles, low speeds random net outage etc. I had to call the customer care every single day since i got the connection.
I used the connection for maximum of 1 week and went ahead with another provider. I call up the customer care and requested a termination and refund on 24th july. They keep on calling saying they will fix it, they provide better security etc etc over my current isp. And there is no refund.

I made a mistake by choosing tikona and i regret this decision very much.
I will make sure anyone i know will never take a connection from them.

I had paid 2450 for 3 months offer. I used it for 10 days or so, never switched it back on after that.
I do have all the recording of the interaction with the customer care people.

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Sep 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Aug 19, 2017

Updated by Suraj S Menon why did i just receive a bill generated on Aug[protected] . Opting for this connection has been a nightmare . how are you people still in business ? oh yea right ! scamming people .

Aug 19, 2017

Updated by Suraj S Menon I lost rs 2250 for using it for less than a week . And you still want more ? . Why is this so hard ? you took the money, no refund & how is removing a connection so hard ? . the cables you provided are gathering dust in a corner in my house . thank god i bought my own router . And i have been using another isp and have not even plugged in tikona connection ever since i asked for a termination .