Tikona — Pathetic service by tikona broadband.

Address:

Pune, Maharashtra

Tikona Customer user id:- [protected] Customer Name:- Hussain Unwala Phone Number:- [protected] This is new connection taken on 31st July 2015 (Exactly 18 days back) I am on 4mbps plan on tikona. since exactly 10 days i am getting really slow speed, also connection droping, then sometimes the connection isnt even working.(Check the Speedtest screen shot result attached with this mail) We have called more then 6 times to customer care. The reason given by customer care 1st Call which we made on 7th Aug 2015 customer care said:- Sir, every 7th of the month we reset our services. Your speed will be back in 6hrs to normal. 2nd cal we made and we were told :- Sir, you never made any call on 7th... (wow) 3rd call we made we were told:- To reboot our router n logout n login again. we did that (we asked for technician, but we were denied techinician, we were told to wait 24hrs) 4th Call we made we were told:- Sir, this issue will take time, need to wait 24 to 48hrs, we were given Refrence number [protected] byPallavi on call) 5th Call we were told to wait again. 6th Call we were told again to wait. How much time we are suppose to wait???????? One more thing is that when we wanted the services to be installed your technician came running to install the modem, but when we facing the connection issue, not a single technician is alloted to us. Either solve the issue to the earliest, or refund the money which we paid in advance. ONE MORE THING IS I AM GOING TO POST EACH AND EVERY DETAILS ON FACEBOOK, WATSAPP AND MAKE A BAD PUBLICITY OF TIKONA AND GO TOWARDS CONSUMER FORUM IF THE SERVICES WHICH I AM PAYING FOR IS NOT GIVEN TO US OR A REFUND IS NOT PROCESSED. P.S:- When we took the internet connection, the techinician who came to install the services told us the server is just in next society. This is a lame sentence made, coz we understood now, this is a complete lie.