[Resolved] Tikona — Pathetic Service

123harsh123456

from Noida, Uttar Pradesh

Website:

www.tikona.in

Tikona is the worst service provider for home broad band . Atlas once a week you need to call them just because the internet doesn't work .
Today I called them as the internet speed was reduced . The guy asked me to do a top up . I then asked him to change my plan so that next month onwards I get more data . The guy activated the plan right away due to which I had to pay twice, for the booster pack and for the new plan . The customer service is pathetic . You ask for a supervisor you don't get one and even when you get one he is no better either.

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Dec 19, 2016

Complaint marked as Resolved

They have not resolved the complaint yet still marked it as resolved . Seriously pathetic.

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKNOV04944 to your case.

Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Verified Support

Nov 07, 2016

Tikona Digital Networks Customer Care's response Gentle Reminder

Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Nov 5, 2016. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKNOV04944 in the subject line.

Regards,
Tikona Care

Verified Support

Nov 08, 2016

Tikona Digital Networks Customer Care's response Final response

Dear Subscriber,

Greetings from Tikona.

We have not received your information. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Dec 11, 2016

Updated by 123harsh123456 Hi guys,

I have not received a resolution yet . How could you mark this complaint resolved without even talking to me .

FYI mr Subscriber ID is [protected] and you can call me on [protected].