Tikona — Pathetic service & support

Address:

122001

Hi Mr. PRAKASH BAJPAI (Founder, MD & CEO), TARUN KUMAR (CTO), HERAMB RANADE(CMO), SRIDHAR KRISH(COO),

My consumer id is - [protected]

As the Leadership team of Tikona, I’m sure you would be interested to understand how your company Tikona is operating on the ground.

If not, you can simply ignore this.

If yes, please do use the pointers in this email (rather complaint) to improve your customer experience.

1. I applied for Tikona connection in June 2015, and got connectivity very quickly.
2. Despite few glitches initially, it went fine for few months. Then in the end of 2015, problem start coming.
3. I kept on complaining to your customer care but despite their promises nothing changed.
4. I went out on family vacation in December, and when came back on 3rd Jan 2016, I found my internet wasn't working at all. Despite several complaints nothing changed.
5. On 7th your engineer visits, and tried to resolve the issue. But again problem wasn't resolved.
6. I request for disconnection of service on 8th Jan 2016 but again no action was taken on that.
7. Instead your team asked to me to check again as they have fixed the service at their end.
8. On 12th Jan 2016, again request was made to disconnection. And for your information connection is yet to be disconnected.
9. I tried calling up the Customer Service Desk hundreds and hundreds of times to get my service disconnected or to get my problem resolved. But every time I would get same response that
“We are checking your problem, and it will be resolved in next few hours." And after few hours, I would get repeated calls and SMS - “Your problem is resolved”. I called them back and step 1 and 2 would repeat."
One time, the call center executive actually hung up on me.
10. After several such attempts, my internet worked finally for few days (10th February 2016 to 15th Feb 2016).
11. And again I am facing problem. Despite calling them several times, my problem is still not resolved.

Request you to help in getting my connection discontinued as your team is not able to provide any solution. Wish such a bad service; I don’t want to continue further.

Also please help in getting my amount adjusted. I have 30 GB plan. But in 2 months, due to such bad connectivity, I am able to consume only 18 GB till date.

I would also request you to please look into technical glitch and operational issues so that other consumers don’t go through this mental harassment.

Thanks
Sudhanshu Gupta