[Resolved]  Tikona — Pathetic services and unwillingness to disconnect service

Address:	Mumbai City, Maharashtra, 400068
Website:	Tikona

My Tikona user id is [protected]. On Jan 15th, 2017, we changed our old Tikona plan of 4mbps to 10 mbps and it has been the worst decision ever and to our bad luck we ended up paying an advance of Rs. 4824 for 6 months of their service. We needed the upgrade in speed coz of the kind of work we do from home. But ever since we changed the plan we never got a speed of more than 3 mbps. And in recent times it hits as low as 512 kbps!!! We cannot even access simple apps like WhatsApp or Facebook on our phones either!!! We certainly did not sign up for this. We have been contacting customer care on several occasions but with no solution. On 2 occasions their engineer, visited our premises and sat for almost 3 hours each time and couldn't do anything about the speed. The third time he visited us, he changed the device but of no use. He himself has told us that there is speed issue and we will not be able to get the committed 10 mbps speed. He said that we might have to downgrade our speed plan, something which we are not ready for. He said that customer care would contact and provide us with an alternate issue but nothing till date. All we get is an SMS stating that the issue has been resolved!!! We have spoken to the guy who carried out the installation and asked him too, to cancel our plan and refund our money but of no use. Whenever we talk of plan cancelation and money refund, customer care only tries to evade the issue and makes false promises. We have even spoken to some senior executive yesterday morning, 19th April, and were promised a solution within a days time but nothing till now. An engineer was again supposed to visit us yesterday at 2 pm but nothing. Today morning again we get a call asking if the engineer visited our premises!!! Isn't that something Tikona needs to keep track of????
We are really fed up of this harassment and need our refund. We have already looked at alternate service providers but are unable to go ahead since our money is stuck with Tikona. Its like being held ransom for our own money, not to mention the unnecessary waste of electricity with no connectivity. We don't need any more solutions or a downgrade in plan, we just need our money back and cancelation of your pathetic services.

This is the speed test result as on today -
Last Result:
Download Speed: 1287 kbps (160.9 KB/sec transfer rate)
Upload Speed: 2285 kbps (285.6 KB/sec transfer rate)
Latency: 31 ms
Jitter: 18 ms
4/20/2017, 12:22:30 PM

Is this your idea of 10mbps speed???