[Resolved] Tikona — pathetic services with very poor response

Neha11a1

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I start using services in the month of June 2019. Almost everyday I have to contact customer care to resolve the issue. Soon after I realized that the internet is not connected probably through out the day. I made several complains almost every day, every time I got a response that everything is fine at their end. After this response I decided to discontinue the services with in two months although I paid for 6 months in advance.
After my cancellation request I was contacted by tikona several time with various lucrative offers but I denied due to the earlier bad experience. Even after several request from my side to cancel the connection and refund the money on prorated basis, they denied to issue a refund and compelled me to bear with their service for 6 months. Please suggest how can I preserve my consumer rights.

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Aug 13, 2019

Complaint marked as Resolved

First they visited to check the modem. But again I had same issue, I was told they are having server problems in my area. Then again I had no connectivity, they kept my account on 24 hours monitoring. After confirmation from them problem has been resolved, next day only I had same issue and call customer care. Lady after 30 mins just disconnected my call. Never call back for next 2 days. Then I took my decision to discontinue the services and ask for refund. Till now they are compelling me to use service till Dec 6 2019 which I don’t agree.

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Aug 16, 2019

Updated by Neha11a1 Can’t to resolve my issue here only. I can copy paste my compline in other forum but please make sure your provide a solution as need of an hour.

Thanks,
Neha

Aug 17, 2019

Updated by Neha11a1 Can’t to resolve my issue here only. I can copy paste my compline in other forum but please make sure your provide a solution as need of an hour.

Thanks,
Neha

Aug 18, 2019

Updated by Neha11a1 I am not able to submit request request on forum. There is again some technicals issue while setting up my account.
Request you to please resolve on this platform only.