[Resolved]  Tikona — payment complete but service disconnected

Address:

3A, 3rd Floor, 'Corpora', LBS Marg, Bhandup(West), Mumbai - 400 078.

I paid 6 month amount and total outstanding or 3800 something
My plan is (250gb 25 mbps after that 4 mbps unlimited in a month for 6 month) this amount is debited from salsman before that he provide me wrong plan then the new. Plan amount debited from his account and total outstanding also but from 10 days tikon texting me for payment 408. And calli5 me for payment.
But in march i recive a call that you account is clear or you pay all amount with total outstanding also.
Then i check in app and tikona selfcare website for all amount is clear or not
Then i saw 500 total outstanding. Then is call tikona care for way this amount is showing then they said hold a sec to talk to technical support then call disconnected. Then mam call mam says you don't need to pay this amount this amount is not payable. I asked her 3 to 4 time i always asked that much time. She sayed same you don't need to pay. Then i say i need bill she says bill comes i 7 march. But that days i didn't get bill.in 11 march i get bill. So that's no issue
So.
Now in app (9/04/20) and total outstanding is (-1067.71) in tikona selfcare website shows total outstanding is 0 and last bill amount is 526.58 i don't now where this money come from in 6 april text comes form tikona says
(Dear subscriber, your tikona account has been closed due to inflight cancel complete. You will receive validation call for the same.) and the 7 april my net is disconnected. After that i call 5 to 6 people with area manager they all don't know anything about my problem the i call morning to 5 pm then in 5:30 my net is starts.
Them 8 april other message came says if you not pay 408 your internet will stop and today (9/04/20) internet is stop and manager not receiveing my call from morning his busy on calls.
So now i don't know i do wrong for connecting with tikona broadband.
I paid all amount then why tikona sending me messages and disconnecting my internet. I have bill and some employees said you not pay the bill
You only paid (5999 this is my 1st bill amount) i don't know what should i do i just need may plan continue to 6 august this is expire date for my plan is need continue my plan to till 6 aug or i need refund that's all
Please help me. And now.
Covid 19 days
Why they do this i paid all money i have bill please help me please🙏🙏 i have photo they not uploading i don't now why
But please help.??