[Resolved]  Tikona — payment notice from tikonas advocates

Address:

Bhandup Tikona Infinet Pvt ltd, 400055

Stephen pinto mumbai

I am writing this similar to the harassment with a lawyers notice which is given below
My m in law patsy sequeira expired on 24.12.16 since then there were a lot of issues regarding the internet. We called the co several times similar to the complaint given below they said your no will be changed (Since my m in law expired) and again and again the same internet issues. We have called them several times from unregistered mobile no since they say they relate only to the registered mobile nos (As a result of which they do not listen to any other calls being made) frustrated we told them to disconnect the line and we are not using the net for the past 6 months or so
Yet today 25.4.19 i receive a notice from halai & co saying your dues 1142/= are pending and along with the modem chgs u have to pay rs 1500/= i do not even know whether any modem was given since there is no modem in the house
Notice also says the bills have been duly accepted and acknowledged whre as we have not received any bills even this notice is put at the door without any acknowledgement being taken (Sent from adv office)
As given below encl tikona helpline is only for namesake they do not do anything except take reg no calls (Any other issues are not taken like the current one where my mother in law has expired and i wanted to change the details till today nothing has been done insite of calling them from unregistered mobile nos my wifes)
As of the date till we used the internet all dues have been paid, cse of their careless attitude (Helpline nos we disconnected the line may be 6 mths or so) but there is a due showing 1142/= though we have already told them to disconnect.6 mths back
Another issue is since they deal with customers only who are registered it becomes an issue like mine where my in law has expired - i want to change the phone no, etc it says anything will go only to the registered no (M in laws reg no was disconnected after her death

Is there no other option when a person expires and she has to change her profile - can not the customer relations do it online/relatives of the person invloved when we produce the necessary docs?

Thank you
Previous similar case
[resolved] tikona — harrasment with a lawyer's notice

1 review
Coimbatore south, tamilnadu, india
Naveen subramanian submit a complaint
I had been using tikona for over a year when it suddenly stopped working in the month of october 2016. Since, i had used some data in the monthly rental, i had been asked to pay the bill for october. I hadn't used the internet in november and december and i forgot about the tikona issue.in january 2017, a tikona representative called me asking me to pay for the month of october, which made sense, since i have not paid after using the internet. So, i paid the amount in cash. He made the call to the tikona call centre, spoke to them asking them to cancel it. He said the job's done. I have been constantly getting emails, asking me to pay for the months of november and december and now finally, i have received a lawyer's notice from one, k. H. Halai from halai and co. Advocates. The tikona helpine is hopeless and they are just putting me on hold. They cannot harass me like this and i am willing to take legal action.