[Resolved] Tikona — payment on closure of service.

Anisha Nayak

from Bengaluru, Karnataka

Website:

www.tikona.in

I got calls from some advocate from the number ‭[protected]‬B stating that Tikona has filed a case against me for non payment of fees on closure. The mistake here is of Tikona where they failed to close my connection on time even after several requests. I have all the evidences in the email. How can Tikona behave so cheap and file a legal action when I have clearly asked them to close connection? They kept sending me bills every month even after closure request.

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Jan 15, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Naik,

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care.

Verified Support

Dec 14, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Nayak,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 400.00/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Dec 21, 2017

Updated by Anisha Nayak What is that 400rs that I have to pay and why do I have to pay ? The bill cycle is from 15th. I sent mail for termination on 7th November. That is one week in advance of the bill cycle. You still kept the connection open for many months and then you come back and ask for 400rs ?
On top of that I am receiving so many calls from so many different numbers on all my numbers. What is this way of troubling a good customer called ?

Dec 21, 2017

Updated by Anisha Nayak I am receiving several calls on my parent's number also. They are old and its a mental torture. Will you please stop doing it ? I received around 10 calls in a span of 10 minutes which I had to block to save ourselves from the mental trouble.

Dec 21, 2017

Updated by Anisha Nayak Call log. All the numbers are already reported as spam. I think it's not just me that is being troubled. Even others have faced it.

Dec 23, 2017

Updated by Anisha Nayak The calls are continuing even today. The person says he is from the Delhi court chamber no 34 and the number when searched in Truecaller will be of Tikona marked as spam. What cheap way of fooling the customers it is. Very disappointed to be experiencing this. Shame. will never ever take connection from you and will also spread awareness on this.

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Comments

Anisha Nayak

from Bengaluru, Karnataka

What is that 400rs that I have to pay and why do I have to pay ? The bill cycle is from 15th. I sent mail for termination on 7th November. That is one week in advance of the bill cycle. You still kept the connection open for many months and then you come back and ask for 400rs ?
On top of that I am receiving so many calls from so many different numbers on all my numbers. What is this way of troubling a good customer called ?