[Resolved]  Tikona — Payment refund for failed transaction

Address:Pune, Maharashtra, 411028
Website:Tikona

Hello,

I did a payment for tikona on[protected] via paytm, which got failed, however my money got deducted from bank account as well as it did not got reflected into paytm wallet due to failed transaction from "payment.tikona.in"

Steps that I did for payment:

1) open tikona payment page and select paytm.
2) As my paytm wallet balance was 331, paytm asked me to add rest of amount 589 to sum up bill of 920.

3) After bank authentication, my money got deducted from bank and I was landed on false webpage of payment.tikona.in

Transaction ID: [protected]PAYTM[protected]

Till now, I haven't received my refund in bank or paytm account

Paytm mobile number : [protected]

Please refund my amount and give me detailed transaction information.

Thanks,

- Vishal Agrawal
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Jan 27, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2016
Tikona Digital Networks Customer Care's response
Dear Mr. Gupte,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,

Tikona Care
Verified Support
Dec 26, 2016
Tikona Digital Networks Customer Care's response
Dear Mr. Gupte,

Greetings from Tikona,

As per the telephonic conversation, your payment related query has been addressed.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
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