[Resolved] Tikona — person claiming as a lawyer threatening to file a case

[Resolved] Tikona — person claiming as a lawyer threatening to file a case

R Ryan RB Saikia from Pune, Maharashtra

I have called so many times to your customer care regarding the disconnection of my service with user id [protected].. I have stopped using the service from april 8th of 2017 and have told your customer representatives numerous time to disonnect my service.. However no one came to collect the cables and adopter.. i raised an issue stating i need my service disconnected on priority as i have been receiving e bills for 0 data usage and that i have changed my address with complaint number 1-[protected] but still i am receiving e bills even for the month of may to june.. and today i recieved a call from a person named Mukesh Sharma stating himself as an advocate at Delhi session court chamber 21, threatening me that if i do not pay Rs 2858 within half an hour he is going to file a lawsuit against me...How can you do that without giving me a prior laywer notice, more than that the person was not able to speak even a single word in english and was deeply knowledged about how to make online payment to tikona.. Can you please go over my account and let me know the correct procedure of deactivating my tikona Account number- [protected] Ban Number[protected].. I am expecting a reply with a formal procedure of deactivating my above mentioned account completely along with a legit amount to be paid without giving me any further mental harassment.. Was this information helpful? No (0) Yes (0)
Oct 19, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 14, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Sakia, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number[protected]. Regards, Tikona Care.
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Ryan RB Saikia

from Pune, Maharashtra

on 19 sep i received an email from tikona stating i will receive a full and final settlement bill on next cycle which is 6 october 2017... However today again someone named Hardeep kaur called me stating she is a laywer from tis hazari court delhi chamber #34.. the call was from the number[protected]...she threatened me that if i don't pay Rs.1760 within half an hour she is going to file a case and an arrest warrant will be issued against me.. do u think its funny to harass common people like this..on one side tikona is sending me an email stating i will be provided with full and final settlement and on the other side this so called lawyers are asking me to disregard your email.

Tikona Digital Networks Customer Care's response, Dec 30, 2017

Verified Support

Dear Mr. Saikia,

Greeting from Tikona,

Your account is terminated as per your request and also device is recovered from you premises.

Refund of Rs. 1, 500.00/- will be delivered at your premises within 20 to 25 working days through cheque.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.