[Resolved]  Tikona — please refund broadband amount paid for 6 months

Address:

Mumbai City, Maharashtra, 400095

I had taken their broadband service in june and within a month i had to cancel the subscription as i had faced multiple issues and internet would disconnect very frequently. On calling the customer service they would say that its a tower issue and even send their engineer to my place to solve the issue but in vain. Have given them last chances around 3 times and they still claim that they can solve the issue. I had to ask them to cancel my connection with actually ends in dec 2019. However, after calling them a few days later they say that my connection is terminated and i will not get a refund as my subscription ends in december.

I wonder what kind of company this is, that first of all cannot provide any kind of service and meet basic customer requirements and further unable to refund the amount of around rs.7000.
This is really frustrating as you cannot speak with anyone about this at their customer service and i hope someone can help me with this issue.