Tikona — Please Withdraw the services

Dearest Sir/Madam,

PLEASE!!! I BEG YOU to disconnect the connect and refund as soon as possible.
My user id is : [protected].

The below are the reasons:

1. We have taken the connection on June 6th, and withing 10 days we have told you 'Good morning', 'Good Afternoon', 'Good evening', 'Good night' almost every day because of the various connectivity issue.

2. Is it must that we will need to call you every time in order to get a proper connection? Is this a daily status call I need to attend? Was it mentioned anywhere in the agreement that the status calls are necessary? (I would be pleased if you can refund my phone bill amount as well)

3. Whenever we call you, you raise a ticket, close the ticket within few hours saying the issue is resolved, happy surfing. SORRY! but we are actually Suffering. We are not asking for a temporary solution with which the connect works for few minutes (by luck may be) and gets disconnected immediately. But we ask for a permanent solution(Useless now)

4. It was on 15th june I have called you to disconnect the connection and refund, and you said its the last chance, try once again, and there would be no more disturbances in the connection (last chance, twice, on the same day). It worked fine yesterday (Ofcourse "whenever there is a problem, please switch off the connection, switch on, wait for 1 minute, and then connect to lan" steps where followed.)

5. Why should we do the above step? Why dont you use a proper wiring for the lan? We do some important work and are you expecting us all this steps to be followed every now and then?

And finally today, I was not able to connect to your customer care, for which I have raised a ticket today morning (which is not addressed). Finally was able to call you thrice(because the lines are busy), where the automated calls says "Your expected wait time is 5 mins" and after 5 mins it says "we have noted your number and would be calling you shortly" and that short time has never arrived.

I no more need any resolutions, Nor any explanations or any reasons behind this. Please withdraw the services, we have paid about 2.7-3 thousand bucks for the installation which included 2 months of advance. Please charge us for these 10 days and refund us back the remaining amount. I would be grateful to you.

And I am waiting for your call. The automated customer care has noted my number twice.

Dear Nazia,

Greetings from Tikona.

Please be assured that your concern listed Jun 17, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

I haven't received any call from you guys.
Can you please let me know how many years will you take to resolve my problem?
Tell us some date by which you can disconnect the services and refund us.

Why dont you guys pick up the call from this user id?
Also the automated call says we have noted your number and will receive the call shortly.
Its been 3 days, and twice that the automated call has noted my number.
Can I please speak to the CC asap!

Dear Nazia,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care

Hello people,
Welcome back.

Thank you for the fraud legal notice which you have sent legally.

For your information, we have not used your connection since July, and raised the cancellation again and again even when you people have not responded. Finally you people have collected all my equipment. But why the hell do you still send bills, and wow, now a legal notice call????????????

I have seen so many complaints in consumer forum. Shame on you guys. Why do you cheat so many people. We ARE NOT USING your internet, still you send bills. Sick of you people.

Few pay just because they are afraid of the notice you send.. How easily you cheat people.

We have even asked many times and mailed many times asking for explanation Why instead of refund you send me bills. But you don't respond. you don't respond to calls. And send a legal notice now??????

Lift the call, or call me back!!!

Will there be any update on this?