[Resolved] Tikona — Poor connectivity & worst customer service

deep2011

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 110077
Website:	www.tikona.in

First of all the connectivity is poor and frequent disconnection is there... And further the service people are worst... I am using tikona from last one months july 2016 and that time is worst time in my life. I have big problem of connectivity. It work for 15 to 20 min in a day and then connection was disconnected. I do lots of complain in customer care but they are always promise you problem will resolve in 24 hours.

And next day when i call in customer care they promise again for problem resolve in 24 hours. Around 15 to 20 days not proper working in the month.

Please refund the amount.

Regards
Deep chandra
[protected]

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Sep 5, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2016

Tikona Digital Networks Customer Care's response Dear Ms. Dhaundiyal,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Verified Support

Aug 05, 2016

Tikona Digital Networks Customer Care's response Dear Ms. Dhaundiyal,

Greeting from Tikona,

We have provided you relevant waiver and it will reflect in upcoming bill.

Currently you are able to access services and there is no service issue in your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.