[Resolved] Tikona — poor customer service and bad connectivity

kuwi1902

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 411060
Website:	www.tikona.in

Hi,
Being using tikona since 6 months had a pathetic service and internet connectivity. Every day need to call cs and register the internet issue but issue still persists and never got a proper resolution, their supervisor seems uninterested solving query and only making promises they cant keep. Have spent couple of 100 rupees by calling them top of that got my bill that i needed to pay, even though the problem was not resolve yet

User id-[protected]

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Nov 24, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Prashant,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Oct 09, 2017

Updated by kuwi1902 you guys been working on that since 2 weeks now after so many calls and engineer visit my issue has not been resolve and still you guys singing the same song, you been singing for weeks ...you guys are shameless bunch of thieves who only care about there on pocket .

Verified Support

Oct 24, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Prashant,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.