[Resolved]  Tikona — poor network connectivity and no resolution for a long time

Address:	Varanasi, Uttar Pradesh, 221010
Website:	1.254.254.254/ or tikona.in

This is to inform that i have been facing issues with this network due to unstable connection for a very very long time. Everytime i am assured of resolution but after all the resets from customer support, router team, engineer visit, the problems persists again after sometime. I am extremely tired and frustated of calling cust. Care again and again, giving one hour to router team on phone and arranging for someone to accompany during the engineer's visit. I am a working woman use the net properly just for 2-3 hours in the night. Thinking of the whole process of calling the cust care, getting complain ref. No, connecting to a person, putting my call on hold for back end check, they saying it's fine there or sometimes not, arranging for visit and the process continues, i end us using my phone data instead. One poor thing of the support system is that they don't check the background of the complain, you have repeat things with them again and again also you cannot connect to the same person whom you talked last in detail for a long time. This wud have helped to discuss with him the next possible effort.

Lastly, i just want my connection to be terminated. Please make sure this happens otherwise i shall not be paying the next month rent.