[Resolved] Tikona — poor query resolve system | |
On 21st march 2018, i have requested to close the connection [protected]. They change the request to shifting and on new location they don't have services. On 5th of april when i asked, is my connection get closed the are saying that we have raised a close request on 30th march 2018 and it will take 10 days to close it. My concern is why raised a new request and why original request change to shift request before checking services on new location. Very bad customer service and escalation matrix to contact. Was this information helpful? | |
May 21, 2018 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Apr 05, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |
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