[Resolved] Tikona — Poor secondary policy and connection lost in every 2 hour

Dhruv Mevada

from Ahmedabad, Gujarat

Address:	Ahmedabad, Gujarat, 382415
Website:	tikona.in

Bed customer service, and also not providing to talk for complain details to there technical department auto complain register option is given only. I am complaining from last 3 days no response and service given . and they are talking that secondary policy is 512 kbps and i am opening a tikona speed test page also. they are saying it will get proper speed after next bill cycle and the secondary policy is fake and for show.

I am hardly recommending to those who are planning to take tikona, it gives you best speed every thing up to 3 to 4 months. after then you get start facing problems and no service/solution will provide.

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Dec 11, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Mevada,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Nov 05, 2016

Updated by Dhruv Mevada ya, but you are saying problem resolve in max 24 hour, it is 3 days, ok total 72 hours. and i complain 3 times and i got 3 sms about that problem is solved. that message was only for showing, no problem is solve still 3 days gone. i am going to cancel my connection. really disappointed . i am going to cancel all my 3 connection of home, office .

Verified Support

Nov 07, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Mevada,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care