[Resolved] Tikona — Poor service and customer harassment in closing the connection

Bipin2295

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 412308

Id-[protected]
City-Pune
My bill cycle starts from15th of every month. After trying to connect you from your "helpline" number i finally managed to connect to you on 14th after several failed attempt. My request was raised but not resolved ever. After that i sent exactly 9 mails and every time i got an auto generated mail and a call telling that it will be resolved.
Now the situation is even though i told them to disconnect my connection and close it, they didn't do it and now i have to pay for this as my bill is constantly generated every time.THIS IS CHEATING AND ILLEGITIMATE.
Now I'am getting frustrating call and messages to pay my bills and getting calls from tikona people to pay bill or face legal action.
P.S my connection is till not closed and I'am FRUSTRATED

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Jun 23, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Singh,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.