Tikona — Poor service

Address:

Ghaziabad, Uttar Pradesh

Whomsoever It May Concern. Kindly treat this as last intimation for the lapse in services promised by Tikona as per the monthly plan aggreement. To further elaborate the issue please be informed that as per the bill plan i should be getting 4mbps speed however its been more than 40 days that i have not even seen speed of 2mbps, this is treated as breach of the agreement as per the TRAI regulations As an effort to intimate/give opportunity to fix the problem i tried below options which never worked out: 1. Calling up customer service on toll free number/ premium number -whenever i tried i always found it busy and hold beyond 20minutes. 2. Chat option as prompted by IVR i even tried chat option and left message however again no body responded. 3. I raised the concern to the executives who call for making the payment (the last person that i spoke with was pradeep) whos promised that i will soon get a call back from the higher authorities. Moreover I have always experienced poor service whenever required let it be the recent matter of address updation or any other issue, i also believe that Appellate authorities also are least bothered to improve on the service platform or to retain the customers as i tried sending emails to j.nair and as usual there was no revert. As a proof i have attached the screen capture for recent speed test run where in you can clearly see that even it had hard time to give results. Also you may send your executive anytime to collect the device provided by tikona however would not make any payment to the dues showing as pending because i have not received the optimal services. With no hopes of continuing/better services Sushant Sirohi