[Resolved]  Tikona — Poor Service

Address:

Pune, Maharashtra

Hi All, I am a B.Tech graduate & Linux System Admin with 8yrs exp, working at SP Infocity, Phursungi, Pune. I am posting this to the forum so that nobody should get fooled with Tikona's service again. 1) I took a 4MBPS connection from Tikona (cust id: [protected]), and never got a bill. I asked for the bill again and again, as I had to submit the bills to my company, and claim for it. But I never got it (asked them continuously for around 1 month). 2) I pay them INR 600/- per month. I never watched a YouTube video ever on this connection - Thanks for the internet speed! 3) When I call the customer care, complaining about the internet speed, they ask me to do a speed test on http://speedtest.tikona.in/. I have done this for over a month, and what I can understand from the experience is - whenever you call them, they can increase the speed from their end, and give us a good speed test result. When I do a speed test again after a day, its back to below 512Kbps (on a 4MBPS connection). 4) Lastly - I had asked them to cancel the connection. I got a mail today with the subject "Complimentary upgrade of your broadband plan – No extra charges- [protected]". 5) Finally, when I checked for the current plan - it was never changed - which means I was never given a "Complimentary upgrade". I called the customer care regarding this - Nobody knows anything !!! Please don't get fooled. They will not do anything - They will just eat your money. If you need any additional info - call me @ [protected]. Regards, Nycin