[Resolved] Tikona — poor service | |||||
Dear all, Its been 2+ year with tikona, by the time of the installation paid around 2000/- rupees... Its a worst and very poor service, which i ever have seen before. Frequently i'm facing issues like "disconnection and speed drop issues". Regarding this issues, i placed many tickets, but still seeing the same issues, they haven't resolved permanently, around 60+ tickets placed till the date. I requested customer care people to arrange a call with your management team which is higher than you to discuss refund amount, but they refused. Finally, i asked my installation changes refund but they said that also not possible to refund back. They asked me to give a final chance to clear this kind of issues permanently, i have given many chances to resolve but no use. Finally, they said if you face this kind of issues raise a ticket again and again.. Not sure how many tickets do i need to create?... Looking for refund amount to move other networks since they are not providing proper service from their end. Thinking to place a complaint in consumer court. Let's see what happen. Customer id:[protected] Mobile:[protected] Thanks, Krishnareddy Was this information helpful? | |||||
Jan 14, 2018 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Nov 13, 2017 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number[protected]. Regards, Tikona Care. Verified Support Nov 28, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Pandey, Greetings from Tikona. We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly. Regards, Tikona Care. Verified Support Nov 28, 2017 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly. Regards, Tikona Care. Verified Support Dec 14, 2017 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. Kindly note, the technical issue reported by you has been successfully resolved. Currently you are able to access uninterrupted services and no issue is observed in the backend. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Got a call from: +91-[protected]
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.
Regards,
Tikona Care.
Greetings from Tikona.
This is a gentle reminder to follow-up on your concern listed on Nov 15, 2017. Kindly share your details with us for further assistance.
Regards,
Tikona Care
Greetings from Tikona.
We have not received your information; hence we consider this case closed from our end.
We now request you to share your detail on our official Tikona Forum - forum.tikona.in
Regards,
Tikona Care