[Resolved]  Tikona — Poor service, cheat company

Address:	Gurgaon, Haryana, 122001
Website:	www.tikona.in

I bought Tikona service in December 2015. I have used the service for only 2 days and my internet is down since then. The sales executive started my connection on a fake address and on somebody else's MAC. He committed a speed of 4 Mbps but it never gets better than 2 Mbps. Only one user is allowed to connect to internet (Sales rep never informed me about this). He asked to pay 3 months rent in advance for discounted offer. I paid but didnt get any discount. When my internet stopped working I requested him to get it fixed and he told me to call customer care and tell them I have shifted to a new address. AN engineer came and changed my router configuration and it stopped working. I keep getting sms from tikona "Dear customer we see that you have not used your internet for past 10 days" Seriously if you are so smart to find out why cant you fix it ?? I've been calling customer care for 10 days now. My call keeps bouncing from customer care to technical to commercial to technical department but issue is still there. I'm sick and tired of calling and following up. They promise to call back and don't even call.