Tikona — Poor services and overcharged wrong internet bill

Address:	Ahmedabad, Gujarat, 380051
Website:	www.tikona.in

Dear Sir,

My name is Nitin Kumar Jain from Ahmedabad, Gujarat. I subscribed for the Tikona internet services on 18 March 2015 and paid 3400 INR as a subscription amount for 6 month (with 200 INR discount given on negotiation). My customer ID at Tikona is [protected]. Initially internet was working fine but after one month issues appeared with the internet connectivity and speed. I raised my concerns to their customer care services several times but they were failed to resolve the problem. I logged around 50 complains to their customer care in my 6 months of subscription and they always failed to resolve the problems with the internet connection. I already complaint here against the Tikona in April 2015, my complain no is 153115.3.2015 but I haven't received at permanent solution of my problem.

Ultimately, I decided to unsubscribe the internet services from and remove my Tikona internet connection. I requested them for internet disconnection on 18 September 2015 but they did not removed my connection and generated bill for one additional month which is not applicable to me as I requested them for disconnection before the date of bill generation (7th of every month). Now, they are annoying me by sending me SMS, emails and phone calls everyday to pay 1100.81 INR as an outstanding amount.

I request you to take strong action against them so that they realize the customer's dissatisfaction with their services. They should refund my original amount 3400 INR instead of charging me for wrong bills.