[Resolved]  Tikona — Prepaid broadband service

Address:	Ahmedabad, Gujarat, 380007
Website:	login.tikona.in

I register with tikona on 28th june. my plan was 10 gb free with free installation (as they have their tower on our flats) on welcome call, call center executive (some trisha) explained me process and she explained a welcome offer.in welcome offer i was committed to get the equivalent free data against plan which i choose to recharge. i. e if i choose 100 gb plan and do online recharge on the same day (on 28th june), i will get another 100 gb free. she explain that free gb will be activated within 48 hours.

I again reassure with her (in presence of their installation team) that if i do 100 gb recharge than i will get 10 gb (as per existing plan) + 100 gb (against recharge) + 100 gb (fee as welcome offer) and she reconfirmed it.

As per her guideline i did recharge of rs.1000/- against 50 gb plan voucher. i get 50 gb (+10 gb) immediately and at the same time i called in call center and executive confirmed me that 50 gb against freebies will be credited in my account in next 48 hours.

But till date i have not received extra gb (50 gb) as freebies. this is really false commitment and cheating/fraud. call center executives are also not giving proper reply and creating different stories everytime or simply disconnect call from their end!!!