Tikona — Refund

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.tikona.in/for-home

I take the new connection of tikona internet service, due to not working of internet, i disconnect the services and ask for refund. they agree on it but after 5 months of disconnection they never make a payment nor any information about progress.
i mailed them several times with CPE removal letter also for refund [protected]@tikona.in but they never reply on mail also.
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Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Sazim,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB2380 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
tikona user id[protected]
further details you will get on this user id...
Dear Sazim,

Greetings from Tikona.

Please be assured that your concern listed Feb 20, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Sazim,

Greeting from Tikona.

With regards to your concern, We confirm that your Tikona service has been terminated and the devices have been recovered from your premises.

We would like to inform you that the refund cheque of Rs. 353.02 will be delivered at your registered address within 25 working days.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
only installation fee deducted from my security deposit. so, refund amount must be of approx Rs.1500 as/your representative.

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