[Resolved]  Tikona — Refund failure

Address:	122001
Website:	www.tikona.com

I got tikona installed on 31st may night and did not get an opportunity to use it as it was late night. My user id is [protected] next day i went to office and came back at 8. When i switched on my system i was unable to connect to internet. After calling customer care, they said there is a back end problem which will get resolve in 4 hours which meant not before 12 in night. A working person who has to go office will not get up so late to use the internet. Same thing happened on 2nd night. I was too tired to complain against them as to get your call connected you have to wait for nearly 20 minutes which is more frustating than not getting an internet connection. Today after returning from office at 7 pm, i called tikona and asked for return. They transferred my call to senior department which did not take my call. On getting annoyed my brother tried the number from his phone (Which is not a registered number) and his call got connected. After talking to mr. Vineet (Extension number 4512) for 30 minutes, he agreed to initiate the refund but at end expressed that he cannot do so since request is not done from registered number and disconnected my call. I again called from my registered number, waited in queue for again 3 minute and the representative abused me and did not agree that it is his mistake and forced me to use the connection. I have given advance for 3 months and i dont see anything positive happening.

Please solve my issue.

Thanks, ankan