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[Resolved]  Tikona — Refund has not initiated yet

I've applied for the new connection on 20/mar/2020, sales person told me that installation will be done in 2 days. I waited for the almost 12 days and was constantly chasing with the almost sales person, technician, area manager and customer care team, everyone is doing the fake promises. So i decided that i won't get the installation done from tikona.in the meanwhile i found out better company which believe in commitment and customer satisfaction. Ever since i 'm chasing with them for the refund. One of the worst company i've ever come across. They don't have any etiquettes, management and on the top of it i believe people to whom i talked so far they don't stand by their commitment. I've sent email to customer care team, sales manager and billing operation team multiple times but no-one has replied yet. I want my refund asap
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Complaint marked as Resolved Jun 16, 2020
Only person called me from tikona whose name is Prince and give me an assurance for the refund. After 1 month when I called him he's abusing on me and said I'm not responsible for the billing. Phone number of prince :- 9654415971.

Complaint Status


[Jun 15, 2020] Tikona Digital Networks customer support has been notified about the posted complaint.
Updated by Rishabh9045 Jun 15, 2020 Following details related to my account:-
Name:- Rishabh Gupta
Mobile Number:- 9643**4535
Customer Account Number:[protected]
Billing Account Number:[protected]
SRF number:- [protected]
User ID:- [protected]
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    Tikona Digital Networks
    Customer Care Service
    Customer satisfaction rating
    65%
    Complaints
    4949
    Pending
    1410
    Resolved
    2791
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
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