[Resolved] Tikona — Refund not done

skamthan

from Bengaluru, Karnataka

Address:

Lucknow, Uttar Pradesh, 226001

I had the tikona broadband installed in Lucknow on May 9.Since the day 1, I was facing connectivity issues which I complained to the customer care. After repeated delays, they came and told me that the area is not feasible for tikona internet. After following the due procedure, I got it uninstalled and returned the equipment and was told that I will get my full refund.

Even after waiting for around 3 months and sending various mails, the costumer care has still not bothered to reach out to me and refund my money.

Please help to get me back my refund and take the strictest possible action against them.

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Oct 27, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKAUG06003 to your case.

Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Verified Support

Aug 09, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Aug 6, 2016. Request you to share details in order for us to assist/resolve your concern.

Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKAUG06003 in the subject line.

Regards,
Tikona Care

Verified Support

Aug 11, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Aug 23, 2016

Updated by skamthan Hi,

I have sent the mail on the above mentioned mail id. Please check it.

Also, please let me know where I need to post the information in the above forum

Regards,
Siddharth

Verified Support

Sep 21, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Kamthan,

Greeting from Tikona,

Your account is terminated as per your request and also device is recovered from you premises.

Refund of Rs. 1, 312.00/- will be delivered at your premises within 20 working days through cheque.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Nov 04, 2016

Updated by skamthan We have still not received the payment. Can you please again look into this.

Thanks,
Siddharth