Tikona — Refund not received and harassment from 5 months

Hi

My User ID of Tikona is [protected], I started using Tikona 3 years back which was working good and as per Tikona promise to provide me good service ( At least Provide Internet connection ) i Renewed yearly subscription package, and from that time 5- 6 months i am not getting any connection of internet
After repeated calls to tikona call center and continuous follows i was told by the Manager that the Area is not feasible for internet connection on 15 July 2015 to which the only option was for disconnection and i had asked them to refund my money back
After Repeated calls after 15 July 2015 i am still waiting to receive any refund nor any communication, when i call customer call my calls are disconnected i have detail call logs with recordings also
Every 5 days call center call me and says " This call is regarding your service how do you find our service Sir ? " why am i been troubled when they clearly have stated that my area is not a visible Zone
I have written mails to Customer Care as well as there Officer j.[protected]@tikona.in Appellate team, but no response

Request your help