[Resolved] Tikona — refund not received

hemangipatil217

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411038

I had applied for new connection on 29 dec 2018, the connection was supposed to get install by 4th jan 2019 but till 18th jan 2019 there was no installation of connection done. Payment of service for three months of duration was already paid by me by online transaction on 29th dec 2018. I had applied for refund on 18th jan 2019 still i have not received my refund. I am making calls to customer care every alternate day, typing emails no one from the team is calling back for any update. It has been 22 days since i have applied for refund. Every time i call they give me new reason for why my refund has not been processed yet. Even their member form sales team of pune office has used my details and created a new id and activated an account on my name using his phone number without my permission even after cancelling the connection.

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Mar 22, 2019

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Feb 10, 2019

Updated by hemangipatil217 The tikona forum has not given me permission yet to post a complaint on tikona forum. I have already send so many emails, called many times now more how many complaints i have to do. This is too much i have posted complaints everywhere yet you are asking me to post on forum and forum has not given me permission stil

Feb 10, 2019

Updated by hemangipatil217 Username still inactive how can i post a complaint on tikona forum???